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18 <header id="header"><div id="header-text">CSI:Mozilla</div>
19 <a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a>
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30 <article id="toc" title="Table of Contents">
31 <h1>Table of Contents</h1>
34 <div class="captionedbox">
35 <p class="captionedbox-caption">The following slides are available in this presentation:</p>
36 <div class="captionedbox-content">
41 <article id="index" title="Start Page">
42 <h1>CSI:Mozilla - Crash Scene Investigations</h1>
44 <div class="simplebox">
45 <mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>,
46 "KaiRo" <kairo@kairo.at>
47 <br><small>Mozilla Crash Scene Investigator</small>
50 <div class="captionedbox">
51 <p class="captionedbox-caption">Slides:
52 <a href="http://slides.kairo.at/fosdem2012/">http://slides.kairo.at/fosdem2012/</a></p>
53 <div class="captionedbox-content small">
56 <a href="http://fosdem.org/2012/schedule/track/mozilla_devroom">Mozilla
57 Developer Room</a> at <a href="http://www.fosdem.org/">FOSDEM 2012</a> in
59 <li>Written in HTML 5 with CSS 3 and JavaScript.</li>
60 <li>Navigation via links on all slides, via access keys
61 (e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li>
62 <li><a href="#toc">Contents</a></li>
63 <li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img
64 alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;"
65 src="cc-by-sa-80x15.png" /></a> 01/2012
66 Robert Kaiser & the Mozilla CrashKill team</li>
72 <article id="crashkill" title="CrashKill">
75 <div class="simplebox">
77 <p><img src="reporter.png" alt="Crash Reporter"></p>
78 <p><mark>Mission: To improve stability of our
83 <article id="factors" title="Stability Factors">
84 <h1 style="display:none;">Stability Factors</h1>
86 <div class="simplebox cent">
87 <img src="factors.png"
88 alt="stability factors: Flash, add-ons, website changes, malware, code changes">
92 <article id="crash-analysis" title="Reading the Tea Leaves">
93 <h1>Reading The Tea Leaves</h1>
95 <div class="simplebox">
97 <li><mark>Trends</mark>: crash rates, "explosiveness"</li>
98 <li><mark>Topcrash</mark> lists, crash ranks</li>
99 <li><mark>Correlations</mark> with code, website, 3rd-party software changes</li>
100 <li>Specifics (browser vs. plugin, OSes, uptime, etc.)</li>
101 <li><mark>Pitfalls</mark>: rates and ADUs, ranks, signature changes</li>
106 <article id="focus" title="Areas of Focus">
107 <h1>Areas of Focus</h1>
109 <div class="simplebox">
112 <li>3rd-party issues, <mark>hangs</mark>, malware</li>
113 <li>Analysis by <mark>component</mark></li>
114 <li><mark>Startup</mark> crashes</li>
115 <li><mark>Mobile</mark>: fewer users, devices, Java, Android Symbol Sender</li>
116 <li>Most crashes in core, not desktop/mobile-specific</li>
121 <article id="socorro" title="Socorro">
124 <div class="simplebox">
125 <p><img src="socorro.png" alt="Socorro front page"></p>
127 <li><mark>crash-stats.mozilla.com</mark></li>
128 <li>Working closely with Socorro team to identify and prioritize front-end
129 features that will help us diagnose crashes</li>
134 <article id="bugzilla" title="Bugzilla Best Practice">
135 <h1>Bugzilla Best Practice</h1>
137 <div class="simplebox">
139 <li>Add <mark>crash</mark> keyword</li>
140 <li>If a regression, add <mark>regression</mark> keyword
142 <li>Add <mark>regressionwindow-wanted</mark> keyword</li>
143 <li>Try finding regression window</li>
144 <li>Try to correlate with push log</li>
147 <li>If possible, find and add steps to reproduce</li>
148 <li>Need crashing websites for work: add <mark>needURLs</mark> keyword</li>
153 <article id="community" title="Community">
156 <div class="simplebox">
158 <li>Keep community engaged by fixing their issues</li>
159 <li>Community member Scoobidiver: >650 crash bugs filed</li>
160 <li>We <mark>need more members</mark> of the community contributing in a more
161 coordinated fashion</li>
162 <li>From filing good bugs via regression hunting to trying to fix</li>
163 <li><mark>YOU can help!</mark></li>
168 <article id="help" title="How You Can Help">
169 <h1>How You Can Help</h1>
171 <div class="simplebox">
173 <li>Make sure you <mark>submit crash reports</mark>, ideally including email
175 <li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li>
176 <li>If you have a regular Firefox crash, help us to diagnose it - email
177 <mark>marcia@mozilla.com</mark> with details</li>
178 <li>Visit us in #crashkill on irc.mozilla.org</li>
179 <li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li>
180 <li>Try fixing crashes - each one counts!</li>
185 <article id="team" title="CrashKill-Team">
186 <h1 style="display:none;">The CrashKill-Team</h1>
188 <div class="simplebox cent">
190 alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser">