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| 6 | <title>CSI:Mozilla</title> |
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| 18 | <header id="header"><div id="header-text">CSI:Mozilla</div> |
| 19 | <a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a> |
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| 29 | |
| 30 | <article id="toc" title="Table of Contents"> |
| 31 | <h1>Table of Contents</h1> |
| 32 | <h2>CSI:Mozilla</h2> |
| 33 | |
| 34 | <div class="captionedbox"> |
| 35 | <p class="captionedbox-caption">The following slides are available in this presentation:</p> |
| 36 | <div class="captionedbox-content"> |
| 37 | <ul id="toc-list"> |
| 38 | </ul> |
| 39 | </article> |
| 40 | |
| 41 | <article id="index" title="Start Page"> |
| 42 | <h1>CSI:Mozilla - Crash Scene Investigations</h1> |
| 43 | |
| 44 | <div class="simplebox"> |
| 45 | <mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>, |
| 46 | "KaiRo" <kairo@kairo.at> |
| 47 | <br><small>Mozilla Crash Scene Investigator</small> |
| 48 | </div> |
| 49 | |
| 50 | <div class="captionedbox"> |
| 51 | <p class="captionedbox-caption">Slides: |
| 52 | <a href="http://slides.kairo.at/eumozcamp-berlin2011/">http://slides.kairo.at/eumozcamp-berlin2011/</a></p> |
| 53 | <div class="captionedbox-content small"> |
| 54 | <ul class="small"> |
| 55 | <li>Created for a presentation at |
| 56 | <a href="https://wiki.mozilla.org/EU_MozCamp_2011">EU MozCamp 2011</a> in |
| 57 | Berlin.</li> |
| 58 | <li>Written in HTML 5 with CSS 3 and JavaScript.</li> |
| 59 | <li>Navigation via links on all slides, via access keys |
| 60 | (e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li> |
| 61 | <li><a href="#toc">Contents</a></li> |
| 62 | <li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img |
| 63 | alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;" |
| 64 | src="cc-by-sa-80x15.png" /></a> 11/2011 |
| 65 | Robert Kaiser & the Mozilla CrashKill team</li> |
| 66 | </ul> |
| 67 | </div> |
| 68 | </div> |
| 69 | </article> |
| 70 | |
| 71 | <article id="crashkill" title="CrashKill"> |
| 72 | <h1>CrashKill</h1> |
| 73 | |
| 74 | <div class="simplebox"> |
| 75 | <div class="cent"> |
| 76 | <p><img src="firefox.png" alt="Firefox logo"></p> |
| 77 | <p><mark>Mission: To improve stability of our |
| 78 | products</mark></p> |
| 79 | </div> |
| 80 | </article> |
| 81 | |
| 82 | <article id="beginnings" title="CrashKill: Beginnings"> |
| 83 | <h1>How CrashKill Started</h1> |
| 84 | |
| 85 | <div class="simplebox"> |
| 86 | <img src="crash.jpg" alt="" style="float:right;"> |
| 87 | <ul> |
| 88 | <li><mark>Nov 2009</mark>: 3.5 & 3.6 crashes spiked and created a need for |
| 89 | renewed foxus</li> |
| 90 | <li><mark>CrashKill</mark> was born: a focused initiative to analyze incoming |
| 91 | crashes, detect trends, and drive resolutions</li> |
| 92 | </ul> |
| 93 | </div> |
| 94 | </article> |
| 95 | |
| 96 | <article id="factors" title="Stability Factors"> |
| 97 | <h1 style="display:none;">Stability Factors</h1> |
| 98 | |
| 99 | <div class="simplebox cent"> |
| 100 | <img src="factors.png" |
| 101 | alt="stability factors: Flash, add-ons, website changes, malware, code changes"> |
| 102 | </div> |
| 103 | </article> |
| 104 | |
| 105 | <article id="crash-analysis" title="Reading the Tea Leaves"> |
| 106 | <h1>Reading The Tea Leaves</h1> |
| 107 | |
| 108 | <div class="simplebox"> |
| 109 | <ul> |
| 110 | <li><mark>Trends</mark>: crash rates, "explosiveness"</li> |
| 111 | <li>Bugs filed / crash-stats data analysis</li> |
| 112 | <li><mark>Topcrash</mark> lists, crash ranks</li> |
| 113 | <li><mark>Correlations</mark> with code, website, 3rd-party software changes</li> |
| 114 | <li>Browser vs. plugin</li> |
| 115 | <li>Duplicates, OSes, uptime, etc.</li> |
| 116 | </ul> |
| 117 | </div> |
| 118 | </article> |
| 119 | |
| 120 | <article id="understanding-data" title="Understanding the Data"> |
| 121 | <h1>Understanding the Data</h1> |
| 122 | |
| 123 | <div class="simplebox"> |
| 124 | <ul> |
| 125 | <li><mark>Comparing</mark> crash rates between releases</li> |
| 126 | <li><mark>Pitfalls</mark> of crash rates, ADUs, ranks</li> |
| 127 | <li>Changes of signatures due to code or tool changes</li> |
| 128 | <li>Related signatures/bugs/crashes</li> |
| 129 | </ul> |
| 130 | </div> |
| 131 | </article> |
| 132 | |
| 133 | <article id="focus" title="Areas of Focus"> |
| 134 | <h1>Areas of Focus</h1> |
| 135 | |
| 136 | <div class="simplebox"> |
| 137 | <ul> |
| 138 | <li>Long tail</li> |
| 139 | <li><mark>Hangs</mark>, 3rd-party issues, malware</li> |
| 140 | <li>Analysis by <mark>component</mark></li> |
| 141 | <li>Most crashes in core, not desktop/mobile-specific</li> |
| 142 | <li>Mobile has more emphasis on out-of-memory issues</li> |
| 143 | <li>Lower ADU volume on mobile</li> |
| 144 | <li>Android Symbol Sender</li> |
| 145 | </ul> |
| 146 | </div> |
| 147 | </article> |
| 148 | |
| 149 | <article id="bugzilla" title="Bugzilla Best Practice"> |
| 150 | <h1>Bugzilla Best Practice</h1> |
| 151 | |
| 152 | <div class="simplebox"> |
| 153 | <ul> |
| 154 | <li>Add <mark>crash</mark> keyword</li> |
| 155 | <li>If a regression, add <mark>regression</mark> keyword |
| 156 | <ul> |
| 157 | <li>Add <mark>regressionwindow-wanted</mark> keyword</li> |
| 158 | <li>Try finding regression window</li> |
| 159 | <li>Try to correlate with push log</li> |
| 160 | </ul> |
| 161 | </li> |
| 162 | <li>If possible, find and add steps to reproduce</li> |
| 163 | </ul> |
| 164 | </div> |
| 165 | </article> |
| 166 | |
| 167 | <article id="community" title="Community"> |
| 168 | <h1>Community</h1> |
| 169 | |
| 170 | <div class="simplebox"> |
| 171 | <ul> |
| 172 | <li>Keep community engaged by fixing their issues</li> |
| 173 | <li>Community member Scoobidiver: >650 crash bugs filed</li> |
| 174 | <li>We <mark>need more members</mark> of the community contributing in a more |
| 175 | coordinated fashion</li> |
| 176 | <li>From filing good bugs via regression hunting to trying to fix</li> |
| 177 | </ul> |
| 178 | </div> |
| 179 | </article> |
| 180 | |
| 181 | <article id="socorro" title="Socorro"> |
| 182 | <h1>Socorro</h1> |
| 183 | |
| 184 | <div class="simplebox"> |
| 185 | <ul> |
| 186 | <li><mark>crash-stats.mozilla.com</mark></li> |
| 187 | <li>Working closely with Socorro team to identify and prioritize front-end |
| 188 | features that will help us diagnose crashes</li> |
| 189 | </ul> |
| 190 | </div> |
| 191 | </article> |
| 192 | |
| 193 | <article id="help" title="How You Can Help"> |
| 194 | <h1>How You Can Help</h1> |
| 195 | |
| 196 | <div class="simplebox"> |
| 197 | <ul> |
| 198 | <li>Make sure you <mark>submit crash reports</mark>, ideally including email |
| 199 | and comment</li> |
| 200 | <li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li> |
| 201 | <li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li> |
| 202 | <li>Visit us in #crashkill on irc.mozilla.org</li> |
| 203 | <li>If you have a regular Firefox crash, help us to diagnose it - email |
| 204 | <mark>marcia@mozilla.com</mark> with details</li> |
| 205 | <li>Try fixing crashes - each one counts!</li> |
| 206 | </ul> |
| 207 | </div> |
| 208 | </article> |
| 209 | |
| 210 | <article id="team" title="CrashKill-Team"> |
| 211 | <h1 style="display:none;">The CrashKill-Team</h1> |
| 212 | |
| 213 | <div class="simplebox cent"> |
| 214 | <img src="team.png" |
| 215 | alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser"> |
| 216 | </div> |
| 217 | </article> |
| 218 | |
| 219 | </body> |
| 220 | </html> |