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7cc90d86 1<!DOCTYPE html>
2<html>
3<head>
4 <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
5 <meta name="Author" content="KaiRo - Robert Kaiser">
6 <title>CSI:Mozilla</title>
7 <link rel="stylesheet" type="text/css" href="slides.css">
8 <script type="text/javascript" src="slides.js"></script>
9 <link rel="contents" href="#index" title="Overview">
10 <link rel="index" id="link-toc" href="#toc" title="Content">
11 <link rel="start" id="link-start" href="#index" title="Start">
12 <!-- link rel="first" id="link-first" href="#" title="First page" hidden>
13 <link rel="previous" id="link-prev" href="#" title="Previous page" hidden>
14 <link rel="next" id="link-next" href="#" title="Next page" hidden>
15 <link rel="last" id="link-last" href="#" title="Last page" hidden -->
16</head>
17<body onload="docLoaded();">
18<header id="header"><div id="header-text">CSI:Mozilla</div>
19 <a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a>
20</header>
21<nav id="slidenav"><div id="subheader-text"></div>
22 <a href="#toc" id="nav-toc" accesskey="t">toc</a> ||
23 <a href="#index" id="nav-start" accesskey="s">start</a> ||
24 <a href="#" id="nav-prev" accesskey="p" hidden>&lt; back</a>
25 <span id="nav-prev-nolink" class="nolink">&lt; back</span> |
26 <a href="#" id="nav-next" id="goNext" accesskey="n" hidden>fwd &gt;</a>
27 <span id="nav-next-nolink" class="nolink">fwd &gt;</span>
28</nav>
29
30<article id="toc" title="Table of Contents">
31<h1>Table of Contents</h1>
32<h2>CSI:Mozilla</h2>
33
34<div class="captionedbox">
35<p class="captionedbox-caption">The following slides are available in this presentation:</p>
36<div class="captionedbox-content">
37<ul id="toc-list">
38</ul>
39</article>
40
41<article id="index" title="Start Page">
42<h1>CSI:Mozilla - Crash Scene Investigations</h1>
43
44<div class="simplebox">
45<mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>,
46"KaiRo" &lt;kairo@kairo.at&gt;
47<br><small>Mozilla Crash Scene Investigator</small>
48</div>
49
50<div class="captionedbox">
51<p class="captionedbox-caption">Slides:
f79a4c37 52 <a href="http://slides.kairo.at/fosdem2012/">http://slides.kairo.at/fosdem2012/</a></p>
7cc90d86 53<div class="captionedbox-content small">
54<ul class="small">
55 <li>Created for
56 <a href="http://fosdem.org/2012/schedule/track/mozilla_devroom">Mozilla
57 Developer Room</a> at <a href="http://www.fosdem.org/">FOSDEM 2012</a> in
58 Brussels.</li>
59 <li>Written in HTML 5 with CSS 3 and JavaScript.</li>
60 <li>Navigation via links on all slides, via access keys
61 (e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li>
62 <li><a href="#toc">Contents</a></li>
63 <li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img
64 alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;"
65 src="cc-by-sa-80x15.png" /></a> 01/2012
66 Robert Kaiser &amp; the Mozilla CrashKill team</li>
67</ul>
68</div>
69</div>
70</article>
71
72<article id="crashkill" title="CrashKill">
73<h1>CrashKill</h1>
74
75<div class="simplebox">
76<div class="cent">
77<p><img src="reporter.png" alt="Crash Reporter"></p>
78<p><mark>Mission: To improve stability of our
79 products</mark></p>
80</div>
81</article>
82
83<article id="factors" title="Stability Factors">
84<h1 style="display:none;">Stability Factors</h1>
85
86<div class="simplebox cent">
87<img src="factors.png"
88 alt="stability factors: Flash, add-ons, website changes, malware, code changes">
89</div>
90</article>
91
92<article id="crash-analysis" title="Reading the Tea Leaves">
93<h1>Reading The Tea Leaves</h1>
94
95<div class="simplebox">
96<ul>
97 <li><mark>Trends</mark>: crash rates, "explosiveness"</li>
98 <li><mark>Topcrash</mark> lists, crash ranks</li>
99 <li><mark>Correlations</mark> with code, website, 3rd-party software changes</li>
100 <li>Specifics (browser vs. plugin, OSes, uptime, etc.)</li>
101 <li><mark>Pitfalls</mark>: rates and ADUs, ranks, signature changes</li>
102</ul>
103</div>
104</article>
105
106<article id="focus" title="Areas of Focus">
107<h1>Areas of Focus</h1>
108
109<div class="simplebox">
110<ul>
111 <li>Long tail</li>
112 <li>3rd-party issues, <mark>hangs</mark>, malware</li>
113 <li>Analysis by <mark>component</mark></li>
114 <li><mark>Startup</mark> crashes</li>
115 <li><mark>Mobile</mark>: fewer users, devices, Java, Android Symbol Sender</li>
116 <li>Most crashes in core, not desktop/mobile-specific</li>
117</ul>
118</div>
119</article>
120
121<article id="socorro" title="Socorro">
122<h1>Socorro</h1>
123
124<div class="simplebox">
125<p><img src="socorro.png" alt="Socorro front page"></p>
126<ul>
127 <li><mark>crash-stats.mozilla.com</mark></li>
128 <li>Working closely with Socorro team to identify and prioritize front-end
129 features that will help us diagnose crashes</li>
130</ul>
131</div>
132</article>
133
134<article id="bugzilla" title="Bugzilla Best Practice">
135<h1>Bugzilla Best Practice</h1>
136
137<div class="simplebox">
138<ul>
139 <li>Add <mark>crash</mark> keyword</li>
140 <li>If a regression, add <mark>regression</mark> keyword
141 <ul>
142 <li>Add <mark>regressionwindow-wanted</mark> keyword</li>
143 <li>Try finding regression window</li>
144 <li>Try to correlate with push log</li>
145 </ul>
146 </li>
147 <li>If possible, find and add steps to reproduce</li>
148 <li>Need crashing websites for work: add <mark>needURLs</mark> keyword</li>
149</ul>
150</div>
151</article>
152
153<article id="community" title="Community">
154<h1>Community</h1>
155
156<div class="simplebox">
157<ul>
158 <li>Keep community engaged by fixing their issues</li>
159 <li>Community member Scoobidiver: >650 crash bugs filed</li>
160 <li>We <mark>need more members</mark> of the community contributing in a more
161 coordinated fashion</li>
162 <li>From filing good bugs via regression hunting to trying to fix</li>
163 <li><mark>YOU can help!</mark></li>
164</ul>
165</div>
166</article>
167
168<article id="help" title="How You Can Help">
169<h1>How You Can Help</h1>
170
171<div class="simplebox">
172<ul>
173 <li>Make sure you <mark>submit crash reports</mark>, ideally including email
174 and comment</li>
175 <li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li>
176 <li>If you have a regular Firefox crash, help us to diagnose it - email
177 <mark>marcia@mozilla.com</mark> with details</li>
178 <li>Visit us in #crashkill on irc.mozilla.org</li>
179 <li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li>
180 <li>Try fixing crashes - each one counts!</li>
181</ul>
182</div>
183</article>
184
185<article id="team" title="CrashKill-Team">
186<h1 style="display:none;">The CrashKill-Team</h1>
187
188<div class="simplebox cent">
189<img src="team.png"
190 alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser">
191</div>
192</article>
193
194</body>
195</html>
KaiRo's slides for various talks, see slides.kairo.at