+<!DOCTYPE html>
+<html>
+<head>
+ <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
+ <meta name="Author" content="KaiRo - Robert Kaiser">
+ <title>CSI:Mozilla</title>
+ <link rel="stylesheet" type="text/css" href="slides.css">
+ <script type="text/javascript" src="slides.js"></script>
+ <link rel="contents" href="#index" title="Overview">
+ <link rel="index" id="link-toc" href="#toc" title="Content">
+ <link rel="start" id="link-start" href="#index" title="Start">
+ <!-- link rel="first" id="link-first" href="#" title="First page" hidden>
+ <link rel="previous" id="link-prev" href="#" title="Previous page" hidden>
+ <link rel="next" id="link-next" href="#" title="Next page" hidden>
+ <link rel="last" id="link-last" href="#" title="Last page" hidden -->
+</head>
+<body onload="docLoaded();">
+<header id="header"><div id="header-text">CSI:Mozilla</div>
+ <a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a>
+</header>
+<nav id="slidenav"><div id="subheader-text"></div>
+ <a href="#toc" id="nav-toc" accesskey="t">toc</a> ||
+ <a href="#index" id="nav-start" accesskey="s">start</a> ||
+ <a href="#" id="nav-prev" accesskey="p" hidden>< back</a>
+ <span id="nav-prev-nolink" class="nolink">< back</span> |
+ <a href="#" id="nav-next" id="goNext" accesskey="n" hidden>fwd ></a>
+ <span id="nav-next-nolink" class="nolink">fwd ></span>
+</nav>
+
+<article id="toc" title="Table of Contents">
+<h1>Table of Contents</h1>
+<h2>CSI:Mozilla</h2>
+
+<div class="captionedbox">
+<p class="captionedbox-caption">The following slides are available in this presentation:</p>
+<div class="captionedbox-content">
+<ul id="toc-list">
+</ul>
+</article>
+
+<article id="index" title="Start Page">
+<h1>CSI:Mozilla - Crash Scene Investigations</h1>
+
+<div class="simplebox">
+<mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>,
+"KaiRo" <kairo@kairo.at>
+<br><small>Mozilla Crash Scene Investigator</small>
+</div>
+
+<div class="captionedbox">
+<p class="captionedbox-caption">Slides:
+ <a href="http://kairo.mozdev.org/slides/linuxwochen2011/">http://kairo.mozdev.org/slides/eumozcamp-berlin2011/</a></p>
+<div class="captionedbox-content small">
+<ul class="small">
+ <li>Created for a presentation at
+ <a href="https://wiki.mozilla.org/EU_MozCamp_2011">EU MozCamp 2011</a> in
+ Berlin.</li>
+ <li>Written in HTML 5 with CSS 3 and JavaScript.</li>
+ <li>Navigation via links on all slides, via access keys
+ (e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li>
+ <li><a href="#toc">Contents</a></li>
+ <li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img
+ alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;"
+ src="cc-by-sa-80x15.png" /></a> 11/2011 Robert Kaiser</li>
+</ul>
+</div>
+</div>
+</article>
+
+<article id="crashkill" title="CrashKill">
+<h1>CrashKill</h1>
+
+<div class="simplebox">
+<div class="cent">
+<p><img src="firefox.png" alt="Firefox logo"></p>
+<p><mark>Mission: To improve stability of our
+ products</mark></p>
+</div>
+</article>
+
+<article id="beginnings" title="CrashKill: Beginnings">
+<h1>How CrashKill Started</h1>
+
+<div class="simplebox">
+<img src="crash.jpg" alt="" style="float:right;">
+<ul>
+ <li><mark>Nov 2009</mark>: 3.5 & 3.6 crashes spiked and created a need for
+ renewed foxus</li>
+ <li><mark>CrashKill</mark> was born: a focused initiative to analyze incoming
+ crashes, detect trends, and drive resolutions</li>
+</ul>
+</div>
+</article>
+
+<article id="factors" title="Stability Factors">
+<h1 style="display:none;">Stability Factors</h1>
+
+<div class="simplebox cent">
+<img src="factors.png"
+ alt="stability factors: Flash, add-ons, website changes, malware, code changes">
+</div>
+</article>
+
+<article id="crash-analysis" title="Reading the Tea Leaves">
+<h1>Reading The Tea Leaves</h1>
+
+<div class="simplebox">
+<ul>
+ <li><mark>Trends</mark>: crash rates, "explosiveness"</li>
+ <li>Bugs filed / crash-stats data analysis</li>
+ <li><mark>Topcrash</mark> lists, crash ranks</li>
+ <li><mark>Correlations</mark> with code, website, 3rd-party software changes</li>
+ <li>Browser vs. plugin</li>
+ <li>Duplicates, OSes, uptime, etc.</li>
+</ul>
+</div>
+</article>
+
+<article id="understanding-data" title="Understanding the Data">
+<h1>Understanding the Data</h1>
+
+<div class="simplebox">
+<ul>
+ <li><mark>Comparing</mark> crash rates between releases</li>
+ <li><mark>Pitfalls</mark> of crash rates, ADUs, ranks</li>
+ <li>Changes of signatures due to code or tool changes</li>
+ <li>Related signatures/bugs/crashes</li>
+</ul>
+</div>
+</article>
+
+<article id="focus" title="Areas of Focus">
+<h1>Areas of Focus</h1>
+
+<div class="simplebox">
+<ul>
+ <li>Long tail</li>
+ <li><mark>Hangs</mark>, 3rd-party issues, malware</li>
+ <li>Analysis by <mark>component</mark></li>
+ <li>Most crashes in core, not desktop/mobile-specific</li>
+ <li>Mobile has more emphasis on out-of-memory issues</li>
+ <li>Lower ADU volume on mobile</li>
+ <li>Android Symbol Sender</li>
+</ul>
+</div>
+</article>
+
+<article id="bugzilla" title="Bugzilla Best Practice">
+<h1>Bugzilla Best Practice</h1>
+
+<div class="simplebox">
+<ul>
+ <li>Add <mark>crash</mark> keyword</li>
+ <li>If a regression, add <mark>regression</mark> keyword
+ <ul>
+ <li>Add <mark>regressionwindow-wanted</mark> keyword</li>
+ <li>Try finding regression window</li>
+ <li>Try to correlate with push log</li>
+ </ul>
+ </li>
+ <li>If possible, find and add steps to reproduce</li>
+</ul>
+</div>
+</article>
+
+<article id="community" title="Community">
+<h1>Community</h1>
+
+<div class="simplebox">
+<ul>
+ <li>Keep community engaged by fixing their issues</li>
+ <li>Community member Scoobidiver: >650 crash bugs filed</li>
+ <li>We <mark>need more members</mark> of the community contributing in a more
+ coordinated fashion</li>
+ <li>From filing good bugs via regression hunting to trying to fix</li>
+</ul>
+</div>
+</article>
+
+<article id="socorro" title="Socorro">
+<h1>Socorro</h1>
+
+<div class="simplebox">
+<ul>
+ <li><mark>crash-stats.mozilla.com</mark></li>
+ <li>Working closely with Socorro team to identify and prioritize front-end
+ features that will help us diagnose crashes</li>
+</ul>
+</div>
+</article>
+
+<article id="help" title="How You Can Help">
+<h1>How You Can Help</h1>
+
+<div class="simplebox">
+<ul>
+ <li>Make sure you <mark>submit crash reports</mark>, ideally including email
+ and comment</li>
+ <li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li>
+ <li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li>
+ <li>Visit us in #crashkill on irc.mozilla.org</li>
+ <li>If you have a regular Firefox crash, help us to diagnose it - email
+ <mark>marcia@mozilla.com</mark> with details</li>
+ <li>Try fixing crashes - each one counts!</li>
+</ul>
+</div>
+</article>
+
+<article id="team" title="CrashKill-Team">
+<h1 style="display:none;">The CrashKill-Team</h1>
+
+<div class="simplebox cent">
+<img src="team.png"
+ alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser">
+</div>
+</article>
+
+</body>
+</html>
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