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+ CSI:Mozilla
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+Table of Contents
+CSI:Mozilla
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The following slides are available in this presentation:
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+CSI:Mozilla - Crash Scene Investigations
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Robert Kaiser,
+"KaiRo" <kairo@kairo.at>
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Mozilla Crash Scene Investigator
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+CrashKill
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Mission: To improve stability of our
+ products
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+Stability Factors
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+Reading The Tea Leaves
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+ - Trends: crash rates, "explosiveness"
+ - Topcrash lists, crash ranks
+ - Correlations with code, website, 3rd-party software changes
+ - Specifics (browser vs. plugin, OSes, uptime, etc.)
+ - Pitfalls: rates and ADUs, ranks, signature changes
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+Areas of Focus
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+ - Long tail
+ - 3rd-party issues, hangs, malware
+ - Analysis by component
+ - Startup crashes
+ - Mobile: fewer users, devices, Java, Android Symbol Sender
+ - Most crashes in core, not desktop/mobile-specific
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+Socorro
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+ - crash-stats.mozilla.com
+ - Working closely with Socorro team to identify and prioritize front-end
+ features that will help us diagnose crashes
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+Bugzilla Best Practice
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+ - Add crash keyword
+ - If a regression, add regression keyword
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+ - Add regressionwindow-wanted keyword
+ - Try finding regression window
+ - Try to correlate with push log
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+ - If possible, find and add steps to reproduce
+ - Need crashing websites for work: add needURLs keyword
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+How You Can Help
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+ - Make sure you submit crash reports, ideally including email
+ and comment
+ - Report bugs for crashes, tell us if you can reproduce them
+ - If you have a regular Firefox crash, help us to diagnose it - email
+ marcia@mozilla.com with details
+ - Visit us in #crashkill on irc.mozilla.org
+ - CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290
+ - Try fixing crashes - each one counts!
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+The CrashKill-Team
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