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<header id="header"><div id="header-text">CSI:Mozilla</div>
  <a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a>
</header>
<nav id="slidenav"><div id="subheader-text"></div>
  <a href="#toc" id="nav-toc" accesskey="t">toc</a> ||
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<article id="toc" title="Table of Contents">
<h1>Table of Contents</h1>
<h2>CSI:Mozilla</h2>

<div class="captionedbox">
<p class="captionedbox-caption">The following slides are available in this presentation:</p>
<div class="captionedbox-content">
<ul id="toc-list">
</ul>
</article>

<article id="index" title="Start Page">
<h1>CSI:Mozilla - Crash Scene Investigations</h1>

<div class="simplebox">
<mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>,
"KaiRo" &lt;kairo@kairo.at&gt;
<br><small>Mozilla Crash Scene Investigator</small>
</div>

<div class="captionedbox">
<p class="captionedbox-caption">Slides:
  <a href="http://slides.kairo.at/eumozcamp-berlin2011/">http://slides.kairo.at/eumozcamp-berlin2011/</a></p>
<div class="captionedbox-content small">
<ul class="small">
  <li>Created for a presentation at
    <a href="https://wiki.mozilla.org/EU_MozCamp_2011">EU MozCamp 2011</a> in
    Berlin.</li>
  <li>Written in HTML 5 with CSS 3 and JavaScript.</li>
  <li>Navigation via links on all slides, via access keys
   (e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li>
  <li><a href="#toc">Contents</a></li>
  <li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img
        alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;"
        src="cc-by-sa-80x15.png" /></a> 11/2011
      Robert Kaiser &amp; the Mozilla CrashKill team</li>
</ul>
</div>
</div>
</article>

<article id="crashkill" title="CrashKill">
<h1>CrashKill</h1>

<div class="simplebox">
<div class="cent">
<p><img src="firefox.png" alt="Firefox logo"></p>
<p><mark>Mission: To improve stability of our
  products</mark></p>
</div>
</article>

<article id="beginnings" title="CrashKill: Beginnings">
<h1>How CrashKill Started</h1>

<div class="simplebox">
<img src="crash.jpg" alt="" style="float:right;">
<ul>
  <li><mark>Nov 2009</mark>: 3.5 &amp; 3.6 crashes spiked and created a need for
      renewed foxus</li>
  <li><mark>CrashKill</mark> was born: a focused initiative to analyze incoming
      crashes, detect trends, and drive resolutions</li>
</ul>
</div>
</article>

<article id="factors" title="Stability Factors">
<h1 style="display:none;">Stability Factors</h1>

<div class="simplebox cent">
<img src="factors.png"
 alt="stability factors: Flash, add-ons, website changes, malware, code changes">
</div>
</article>

<article id="crash-analysis" title="Reading the Tea Leaves">
<h1>Reading The Tea Leaves</h1>

<div class="simplebox">
<ul>
  <li><mark>Trends</mark>: crash rates, "explosiveness"</li>
  <li>Bugs filed / crash-stats data analysis</li>
  <li><mark>Topcrash</mark> lists, crash ranks</li>
  <li><mark>Correlations</mark> with code, website, 3rd-party software changes</li>
  <li>Browser vs. plugin</li>
  <li>Duplicates, OSes, uptime, etc.</li>
</ul>
</div>
</article>

<article id="understanding-data" title="Understanding the Data">
<h1>Understanding the Data</h1>

<div class="simplebox">
<ul>
  <li><mark>Comparing</mark> crash rates between releases</li>
  <li><mark>Pitfalls</mark> of crash rates, ADUs, ranks</li>
  <li>Changes of signatures due to code or tool changes</li>
  <li>Related signatures/bugs/crashes</li>
</ul>
</div>
</article>

<article id="focus" title="Areas of Focus">
<h1>Areas of Focus</h1>

<div class="simplebox">
<ul>
  <li>Long tail</li>
  <li><mark>Hangs</mark>, 3rd-party issues, malware</li>
  <li>Analysis by <mark>component</mark></li>
  <li>Most crashes in core, not desktop/mobile-specific</li>
  <li>Mobile has more emphasis on out-of-memory issues</li>
  <li>Lower ADU volume on mobile</li>
  <li>Android Symbol Sender</li>
</ul>
</div>
</article>

<article id="bugzilla" title="Bugzilla Best Practice">
<h1>Bugzilla Best Practice</h1>

<div class="simplebox">
<ul>
  <li>Add <mark>crash</mark> keyword</li>
  <li>If a regression, add <mark>regression</mark> keyword
    <ul>
      <li>Add <mark>regressionwindow-wanted</mark> keyword</li>
      <li>Try finding regression window</li>
      <li>Try to correlate with push log</li>
    </ul>
  </li>
  <li>If possible, find and add steps to reproduce</li>
</ul>
</div>
</article>

<article id="community" title="Community">
<h1>Community</h1>

<div class="simplebox">
<ul>
  <li>Keep community engaged by fixing their issues</li>
  <li>Community member Scoobidiver: >650 crash bugs filed</li>
  <li>We <mark>need more members</mark> of the community contributing in a more
      coordinated fashion</li>
  <li>From filing good bugs via regression hunting to trying to fix</li>
</ul>
</div>
</article>

<article id="socorro" title="Socorro">
<h1>Socorro</h1>

<div class="simplebox">
<ul>
  <li><mark>crash-stats.mozilla.com</mark></li>
  <li>Working closely with Socorro team to identify and prioritize front-end
      features that will help us diagnose crashes</li>
</ul>
</div>
</article>

<article id="help" title="How You Can Help">
<h1>How You Can Help</h1>

<div class="simplebox">
<ul>
  <li>Make sure you <mark>submit crash reports</mark>, ideally including email
      and comment</li>
  <li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li>
  <li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li>
  <li>Visit us in #crashkill on irc.mozilla.org</li>
  <li>If you have a regular Firefox crash, help us to diagnose it - email
      <mark>marcia@mozilla.com</mark> with details</li>
  <li>Try fixing crashes - each one counts!</li>
</ul>
</div>
</article>

<article id="team" title="CrashKill-Team">
<h1 style="display:none;">The CrashKill-Team</h1>

<div class="simplebox cent">
<img src="team.png"
 alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser">
</div>
</article>

</body>
</html>
Commit	Line	Data
3009567b	1	<!DOCTYPE html>
	2	<html>
	3	<head>
	4	<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
	5	<meta name="Author" content="KaiRo - Robert Kaiser">
	6	<title>CSI:Mozilla</title>
	7	<link rel="stylesheet" type="text/css" href="slides.css">
	8	<script type="text/javascript" src="slides.js"></script>
	9	<link rel="contents" href="#index" title="Overview">
	10	<link rel="index" id="link-toc" href="#toc" title="Content">
	11	<link rel="start" id="link-start" href="#index" title="Start">
	12	<!-- link rel="first" id="link-first" href="#" title="First page" hidden>
	13	<link rel="previous" id="link-prev" href="#" title="Previous page" hidden>
	14	<link rel="next" id="link-next" href="#" title="Next page" hidden>
	15	<link rel="last" id="link-last" href="#" title="Last page" hidden -->
	16	</head>
	17	<body onload="docLoaded();">
	18	<header id="header"><div id="header-text">CSI:Mozilla</div>
	19	<a id="headerlogo" href="#index" title="Startseite">Mozilla Firefox</a>
	20	</header>
	21	<nav id="slidenav"><div id="subheader-text"></div>
	22	<a href="#toc" id="nav-toc" accesskey="t">toc</a> \|\|
	23	<a href="#index" id="nav-start" accesskey="s">start</a> \|\|
	24	<a href="#" id="nav-prev" accesskey="p" hidden>< back</a>
	25	<span id="nav-prev-nolink" class="nolink">< back</span> \|
	26	<a href="#" id="nav-next" id="goNext" accesskey="n" hidden>fwd ></a>
	27	<span id="nav-next-nolink" class="nolink">fwd ></span>
	28	</nav>
	29
	30	<article id="toc" title="Table of Contents">
	31	<h1>Table of Contents</h1>
	32	<h2>CSI:Mozilla</h2>
	33
	34	<div class="captionedbox">
	35	<p class="captionedbox-caption">The following slides are available in this presentation:</p>
	36	<div class="captionedbox-content">
	37	<ul id="toc-list">
	38	</ul>
	39	</article>
	40
	41	<article id="index" title="Start Page">
	42	<h1>CSI:Mozilla - Crash Scene Investigations</h1>
	43
	44	<div class="simplebox">
	45	<mark><a href="http://home.kairo.at/">Robert Kaiser</a></mark>,
	46	"KaiRo" <kairo@kairo.at>
	47	<br><small>Mozilla Crash Scene Investigator</small>
	48	</div>
	49
	50	<div class="captionedbox">
	51	<p class="captionedbox-caption">Slides:
f79a4c37	52	<a href="http://slides.kairo.at/eumozcamp-berlin2011/">http://slides.kairo.at/eumozcamp-berlin2011/</a></p>
3009567b	53	<div class="captionedbox-content small">
	54	<ul class="small">
	55	<li>Created for a presentation at
	56	<a href="https://wiki.mozilla.org/EU_MozCamp_2011">EU MozCamp 2011</a> in
	57	Berlin.</li>
	58	<li>Written in HTML 5 with CSS 3 and JavaScript.</li>
	59	<li>Navigation via links on all slides, via access keys
	60	(e.g. "n"/Alt+Shift+N for "next") or back/forward arrow keys</li>
	61	<li><a href="#toc">Contents</a></li>
	62	<li><a rel="license" href="http://creativecommons.org/licenses/by-sa/3.0/at/"><img
a9333b4f	63	alt="Licensed under CC-BY-SA," style="border-width:0;vertical-align:bottom;"
	64	src="cc-by-sa-80x15.png" /></a> 11/2011
	65	Robert Kaiser & the Mozilla CrashKill team</li>
3009567b	66	</ul>
	67	</div>
	68	</div>
	69	</article>
	70
	71	<article id="crashkill" title="CrashKill">
	72	<h1>CrashKill</h1>
	73
	74	<div class="simplebox">
	75	<div class="cent">
	76	<p><img src="firefox.png" alt="Firefox logo"></p>
	77	<p><mark>Mission: To improve stability of our
	78	products</mark></p>
	79	</div>
	80	</article>
	81
	82	<article id="beginnings" title="CrashKill: Beginnings">
	83	<h1>How CrashKill Started</h1>
	84
	85	<div class="simplebox">
	86	<img src="crash.jpg" alt="" style="float:right;">
	87	<ul>
	88	<li><mark>Nov 2009</mark>: 3.5 & 3.6 crashes spiked and created a need for
	89	renewed foxus</li>
	90	<li><mark>CrashKill</mark> was born: a focused initiative to analyze incoming
	91	crashes, detect trends, and drive resolutions</li>
	92	</ul>
	93	</div>
	94	</article>
	95
	96	<article id="factors" title="Stability Factors">
	97	<h1 style="display:none;">Stability Factors</h1>
	98
	99	<div class="simplebox cent">
	100	<img src="factors.png"
	101	alt="stability factors: Flash, add-ons, website changes, malware, code changes">
	102	</div>
	103	</article>
	104
	105	<article id="crash-analysis" title="Reading the Tea Leaves">
	106	<h1>Reading The Tea Leaves</h1>
	107
	108	<div class="simplebox">
	109	<ul>
	110	<li><mark>Trends</mark>: crash rates, "explosiveness"</li>
	111	<li>Bugs filed / crash-stats data analysis</li>
	112	<li><mark>Topcrash</mark> lists, crash ranks</li>
	113	<li><mark>Correlations</mark> with code, website, 3rd-party software changes</li>
	114	<li>Browser vs. plugin</li>
	115	<li>Duplicates, OSes, uptime, etc.</li>
	116	</ul>
	117	</div>
	118	</article>
	119
	120	<article id="understanding-data" title="Understanding the Data">
	121	<h1>Understanding the Data</h1>
	122
	123	<div class="simplebox">
	124	<ul>
	125	<li><mark>Comparing</mark> crash rates between releases</li>
	126	<li><mark>Pitfalls</mark> of crash rates, ADUs, ranks</li>
	127	<li>Changes of signatures due to code or tool changes</li>
	128	<li>Related signatures/bugs/crashes</li>
	129	</ul>
130	</div>
131	</article>
132
133	<article id="focus" title="Areas of Focus">
134	<h1>Areas of Focus</h1>
135
136	<div class="simplebox">
137	<ul>
138	<li>Long tail</li>
139	<li><mark>Hangs</mark>, 3rd-party issues, malware</li>
140	<li>Analysis by <mark>component</mark></li>
141	<li>Most crashes in core, not desktop/mobile-specific</li>
142	<li>Mobile has more emphasis on out-of-memory issues</li>
143	<li>Lower ADU volume on mobile</li>
144	<li>Android Symbol Sender</li>
145	</ul>
146	</div>
147	</article>
148
149	<article id="bugzilla" title="Bugzilla Best Practice">
150	<h1>Bugzilla Best Practice</h1>
151
152	<div class="simplebox">
153	<ul>
154	<li>Add <mark>crash</mark> keyword</li>
155	<li>If a regression, add <mark>regression</mark> keyword
156	<ul>
157	<li>Add <mark>regressionwindow-wanted</mark> keyword</li>
158	<li>Try finding regression window</li>
159	<li>Try to correlate with push log</li>
160	</ul>
161	</li>
162	<li>If possible, find and add steps to reproduce</li>
163	</ul>
164	</div>
165	</article>
166
167	<article id="community" title="Community">
168	<h1>Community</h1>
169
170	<div class="simplebox">
171	<ul>
172	<li>Keep community engaged by fixing their issues</li>
173	<li>Community member Scoobidiver: >650 crash bugs filed</li>
174	<li>We <mark>need more members</mark> of the community contributing in a more
175	coordinated fashion</li>
176	<li>From filing good bugs via regression hunting to trying to fix</li>
177	</ul>
178	</div>
179	</article>
180
181	<article id="socorro" title="Socorro">
182	<h1>Socorro</h1>
183
184	<div class="simplebox">
185	<ul>
186	<li><mark>crash-stats.mozilla.com</mark></li>
187	<li>Working closely with Socorro team to identify and prioritize front-end
188	features that will help us diagnose crashes</li>
189	</ul>
190	</div>
191	</article>
192
193	<article id="help" title="How You Can Help">
194	<h1>How You Can Help</h1>
195
196	<div class="simplebox">
197	<ul>
198	<li>Make sure you <mark>submit crash reports</mark>, ideally including email
199	and comment</li>
200	<li><mark>Report bugs</mark> for crashes, tell us if you can reproduce them</li>
201	<li>CrashKill meetings - Mondays @ 10am Pacific ("7pm Central Europe") x290</li>
202	<li>Visit us in #crashkill on irc.mozilla.org</li>
203	<li>If you have a regular Firefox crash, help us to diagnose it - email
204	<mark>marcia@mozilla.com</mark> with details</li>
205	<li>Try fixing crashes - each one counts!</li>
206	</ul>
207	</div>
208	</article>
209
210	<article id="team" title="CrashKill-Team">
211	<h1 style="display:none;">The CrashKill-Team</h1>
212
213	<div class="simplebox cent">
214	<img src="team.png"
215	alt="Chris Hofmann, Sheila Mooney, Marcia Knous, Noaki Hirata, Robert Kaiser">
216	</div>
217	</article>
218
219	</body>
220	</html>